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Terms & Conditions

    Terms & Conditions

    By entering and proceeding to use this website you agree to the terms and conditions set out below. If you do not agree with these terms, please do not continue. Your statutory rights are not affected by any of the following terms and conditions.

    •   Disclaimer
    •   General
    •   Use of Website
    •   Ordering Online
    •   Promotional Items
    •   Prices
    •   Deliveries
    •   Conformity of Goods
    •   Stock Availability
    •   Gift Service
    •   Return / Refund Policy
    •   Faulty Items
    •   Complaints Promise
    •   Disclaimer & Limitations of Liability
    •   Copyright Infringement
    •   Law and Territory


    Disclaimer

    The contents of the DumaSafe.com website are for informational purposes only. The information contained in DumaSafe.com may contain technical or typographical errors. DumaSafe.com accepts no liability arising from such inaccuracies.


    General

    This website (www.dumasafe.com) (the "Website"), is owned by and operated by or on behalf of Duma Safe Baby Proofing LLC (UAE) ("DumaSafe", "we" or "us"). If you have any questions regarding the website or these terms and conditions, or in the unlikely event that you have any complaints about any products you have purchased from the Website, you can contact us by sending an email to: info@DumaSafe.com or DumaSafe2012@gmail.com.

    The products sold and/or the service provided is for safety enhancing reasons only. DumaSafe products do not guarantee safety or prevention of any accidents. DumaSafe cannot be held liable for any injuries whatsoever to any person to whom we have sold our products and/or provided our services to.

    All products sold have a warranty of 30-days and will be replaced in case of breakage.


    Use of Website

    These terms and conditions together with our Privacy Policy or any other policy referred to in these terms and conditions ("Terms") apply to your use of and access to the Website. These Terms will apply to any contract between us for the sale of any product including any order placed by you for any product over the Website.

    Please read these Terms carefully and make sure that you understand them before ordering any product from our Website. You should save or print a copy of these Terms for future reference.

    If you do not agree to these Terms, you must cease using and accessing this Website.

    Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the Website. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time.

    Your use of our Website is governed by these Terms and our Privacy Policy or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects. We only use your personal information for the purposes detailed in our privacy policy e.g. dealing with orders and accounts, processing payments. You will notify our customer service team of any changes to that information.

    Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

    Any content you upload to our Website will be considered non-confidential and non-proprietary. DumaSafe have the right to use, copy, distribute, reproduce, exploit, modify, alter and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

    We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

    We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to DumaSafe for and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.


    Ordering Online

    OrderingOnline with us is safe and secure.

    We employ a method of interaction with our visitors that does not compromise credit card information. 

    We encourageyou to feel comfortable using your credit card to conduct commerce on our site.If you wish, you may also send us a cheque payable to 'DumaSafe Baby ProofingLLC', but this will delay your order as we must wait for your funds to clear atthe banking front before we ship any merchandise.

    By placing an order with us you agree to and accept these Terms. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at info@DumaSafe.com &/or dumasafe2012@gmail.com.   

    By placing an order via this Website you are making an offer to DumaSafe to purchase the goods detailed in your order upon the terms described in your order.

    By placing an order for the delivery of goods via this Website:

    • for delivery destinations within the GCC you are making an offer to our Courier Company (with DumaSafe acting as agent) to deliver the goods detailed in your order upon the terms described in your order; and
    • for all other delivery destinations you are making an offer to DumaSafe to deliver the goods detailed in your order upon the terms described in your order.

    Once you have placed an order for goods (and delivery, if applicable) we will send you confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods (or for them to be delivered) has been accepted. A contract between you and DumaSafe for the sale and delivery of goods (and between the Courier company for the delivery of goods) will only exist once an order has been accepted, processed and dispatched to you. We will take payment from your credit/debit/PayPal or any other acceptable payment gateway account at the time you place your order for any made to order items. For all other types of products, your credit/debit card/PayPal or any other acceptable payment gateway account will be authorized when your order is placed and processed but you will not be charged for the value of the goods until the point that they are dispatched to you. This does not affect your legal rights.

    Prices and availability of goods are subject to change without notice.


    Promotional Items

    From time to time DumaSafe runs promotions and offers on selected products or lines. A full list of the current offers can be found on the website, we refer to these collectively as our "Promotional Offers". All qualifying Promotional Offers will be automatically applied to your order both on-line and in-store. All of our Promotional Offers are subject to the below terms and conditions:

    1.  They are only valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated;
    2.  They cannot be used in conjunction with any other offer;
    3.  They are valid for a limited period of time as specified in the marketing communication on the website, they cannot be used outside of that period;
    4.  They are not valid in our clearance stores;
    5.   If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund.
    6.   All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.


    Prices

    Goods are charged at the priceshown on the product pages on the date the customer places the order. Pricesare correct at time of publication. Errors and omissions are excepted. Orderswill be processed at our published prices, otherwise, in the case of anyunexpected change in price, you will be informed and asked if you wish toreconsider your order before proceeding. The Company reserves the rights of anychange in price(s) before or during the purchase order.


    Deliveries

    Please note that a delivery charge will be added to your order value where appropriate. DumaSafe shall receive such delivery charge on behalf of the Courier company in relation to the delivery of the goods.

    All dates quoted for delivery are estimated delivery dates only and may be subject to change. Neither DumaSafe nor the Courier company can accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

    Neither DumaSafe nor the Courier company will be held responsible for any delay or cancellation of any delivery caused by an impediment which is beyond either Company’s sphere of control such as war, civil riot, act of government, accident, fire, explosion, natural disaster, plague, epidemic, pandemic, any viral outbreak, or any event beyond either of the Company’s control.   


    Conformity of Goods

    We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this Website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.


    Stock Availability

    We endeavour to display all items currently available on our website, and aim to hold stock of all styles and sizes while a product is active. Occasionally, an item will be out of stock. If this is the case and we expect more stock to become available, this will be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If the item is available to purchase on back order, we will provide a promise date for expected delivery. However, if a product is truly out of stock, you will not be able to add it to your shopping basket.


    Gift Service

    We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.


    Return / Refund Policy

    DumaSafe employs a five (05) calendar day returns guarantee. You can return the item to the DumaSafe address within five calendar days of the date you received your order to receive a full refund. DumaSafe DOES NOT charge any fees for processing refunds and complies with all other Trading Standards procedures for on-line workings. The cost of any courier for the returns will be paid by the customer. Please note that for overseas customers wishing to return an item, Trading Standards policies still apply, but there may be additional surcharges from International couriers for pick-up of the item.

    If you have ordered goods fromus, but then simply decided that you wish to cancel your order, then you areentitled to do so and have any money that you have paid to us refunded,provided that:

    (i) The goods have not been in your possession for more than 5 calendar day after the day on which you received the goods; and

    (ii) You tell usin writing (preferably by email) that you wish to cancel your order. You musttake reasonable care of the goods whilst they are in your possession to receivea refund on the returned goods. In particular this means that you must:

    (iii) not open shrink-wrapped or blister pack products or break any manufacturers' seals;

    (iv) return in good condition all packaging, manuals, fittings and other itemssupplied by us withthe goods; DumaSafe reserves the right to refuse refunds should items be returned damaged, or not in a resalable condition. 

    (v) returnthe goods to us in a condition which enables us to resell them as new.

    Please Note: if customers do return unwanted items which have notcomplied with the Trading Standards Rules set out above, DumaSafe have nooption but to dispose of the items as second hand and cannot issue a full orpartial refund.

     

    When are Refunds Issued?

    You willreceive a refund via your original payment method as soon as reasonablypracticable, but no later than 30 days after the cancellation of your order hasbeen received by us in writing.

    If we collect the goods from you, we will pass on the courier charge to pick up the items from you and this fee will be deducted from your refund.


    Returns can be made in one oftwo ways:

    1. Returns viacourier collection. Customers must notify DumaSafe by email info@DumaSafe.co.uk of the order reference number,the date and surname used when placing the order. The customer is obliged toconfirm an address and a full working day (9am - 5.30pm) where there will besomebody available to pass the item to the courier. The courier fee is passedon to the customer for courier collection and return, which is deducted fromthe cost of the product when the refund is issued. *Please note if the couriersattempt pick up and no-one is available to pass the return to the driver, allrelated fees issued by the courier company for each failed attempt at pick upwill be passed onto the customer. When DumaSafe have received your email, youwill be emailed in return with confirmation of your return request. Customersmust give a minimum of 24 hours prior to pick up if they would like to cancelthe return.

    2. Customers can return any items to DumaSafe through their own methodswithin the 5 calendar days frame. DumaSafe cannot accept responsibility for anyreturns that have been damaged or lost in transit, so a form of recordeddelivery is advised.


    Faulty Items

    Shouldan item ordered from DumaSafe arrive faulty or develop a fault within 2 calendardays, we will send out a replacement or refund your order. DumaSafe may haveset procedures in place with different Manufacturers regarding any reports ofproduct faults.

    Customers will need to email the fault to info@DumaSafe.com and willreceive a replacement in return. We will then contact you regarding a pick-update of the product or details on the refund of postage costs incurred to sendthe item back.

    Please Note: If an unwanted returned item has qualified for free shipping inthe original dispatch, a certain sending out fee would apply and be deductedfrom the cost of the refund.

     

    Complaints Promise

    If we should receive a complaint about any part of our service, by phone, fax,email or letter, then it will be dealt with promptly (we will reply within 5working days). It will then be dealt with confidentially, and effectively.


    Disclaimer & Limitations of Liability

    DumaSafe doesnot seek to exclude or limit liability for death or personal injury arisingfrom its negligence or that of its members, agents, directors or employees orfor any fraudulent misrepresentation. To the fullest extent permitted by lawand save as provided above, neither DumaSafe nor any associated company shallbe liable to you by reason of any representation, or any implied warranty,condition or other term, or any duty at common law, or under the express termsof the contract, or in negligence (whether on the part of DumaSafe or any ofits members, agents, directors, employees or otherwise) for any indirectspecial or consequential loss or damage (including but not limited to loss ofprofit or loss of saving), costs, expenses or other claims for compensationwhatsoever which arise out of or in connection with the use of this website,the supply of the products or their use or resale by you.

    Thelimitations of liability in these conditions shall apply equally for thebenefit of DumaSafe and any other associated company of DumaSafe as if referencesto DumaSafe included references to each such associated company.

    WhileDumaSafe uses reasonable endeavor to ensure that the information on this Website is accurate and up to date, it does not give any warranty as to itsaccuracy or completeness and DumaSafe will not be responsible for any errors or omissions or for the results arising from the use of such information. While DumaSafe takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption ofany material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

    Further,DumaSafe will not be responsible nor liable for your use of any other Websites which you may access via links with in this Website. DumaSafe does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with DumaSafe. The entire liability of DumaSafe under or in connection with any contract for any products to which these conditions apply shall not exceed theprice of the products, except as expressly provided in these conditions.

    DumaSafe will not be liable to you or be deemed to be in breach of these Terms or any othercontract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you ifthe delay or failure was due to any cause beyond its reasonable control.

    DumaSafe may assign or transfer any of its rights or sub contract any of its obligations under these Terms to any third party. You may not assign or transfer any ofyour rights or sub contract any of your obligations under these Terms except with the specific permission in writing of DumaSafe.

    No person who is not a party to these Terms shall have any right to enforce any term. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

     

    Copyright Infringement

    The webdesign and arrangement, text, graphics, and all other material on this website are under copyright and property of DumaSafe.com. All rights reserved. There production of any part of DumaSafe.com is strictly prohibited without written permission.

    Brand names,product names, registered trademarks, and titles featured within this website are property of their relevant holders. Permission for use of these above mentioned must be sought through the respective holder, and more over any such use may constitute an infringement of the holders' rights. 

    There are risks in using any information and software products on the Internet.DumaSafe.com cautions the user to make sure that the user completely understands these before retrieving, using or relying upon any informationreceived on the Internet. It is the user's responsibility to verify any informationbefore relying on it. DumaSafe.com reserves the right to make alterations to any part of this site and these termswithout notice.

    The terms set out in these pages shall be governed and construed in accordance with, laws of the United Arab Emirates and the user irrevocably agrees that the Courts of the United Arab Emirates shall have non-exclusive jurisdiction to settle any disputes that may arise concerning the use by the user of this site or any issues arising directly or indirectly in that regard. If any provision of these terms is determined by a Court of competent jurisdiction to be invalid or unenforceable in whole or in part, the validity and the enforce-ability of there mainder of the provision in question and of the remaining provisions of the set terms shall be separate and several and construed and enforceable accordingly and shall continue in full force and effect. 

    The failure DumaSafe.com to enforce at any time or for any period any one or more of theterms or conditions of these notices shall not be a waiver of them nor of the right at any time subsequently to enforce all terms and conditions of these notices. 

    You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by anythird party, such restriction or inhibition includes, without limitation,conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or off ensivecontent or disruption of normal flow of dialogue within this site.

    No warranty is given that the functions contained in the material in this site will be uninterrupted or error free; that defects will be corrected; that this site orthe server that makes it available are free of viruses; bugs or represents the full functionality, accuracy, reliability of the materials.

    In no event will www.DumaSafe.com be liable,without limitation for any damages, indirect or consequential damages, arisingfrom use or loss of use, data, or profits, whether in action of contract,negligence or other tortuous action, arising out of or in connection with theuse of the site. 

    DumaSafe.com will run promotions and special offers from time to time. The promotions andspecial offers may not be used in conjunction with any other promotions orspecial offers running at the same time. This includes the redemption ofdiscount codes, vouchers, affiliate, merchant and partner discounts andpromotional discounts on www.DumaSafe.com.

     www.DumaSafe.com reserve theright to amend these terms and conditions from time to time.

     

    Law and Territory

    To the extentit is possible to exclude the application of other laws and regulations, these Terms and your use of our Website are governed by English law of Dubai International Finance Centre (DIFC) and you agree to submit to thenon-exclusive jurisdiction of the DIFC Courts. This does not affect your non-excludable statutory rights. This Website and our Terms have been designed for use within the United Arab Emirates and under the DIFC law. Whilst we are happy to consider requests for products and enquiries from outside the UnitedArab Emirates, we give no warranty, express or implied, that the use of this Website or the placing of any order through this Website from outside the UAE complies with any applicable non-DIFC laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.